Retningslinjer for frakt
Last updated: September 13, 2026
Thank you for shopping with us! We aim to make your order experience as smooth and reliable as possible. Please review the shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.
Shipping Times
Estimated delivery times are:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery: 1–2 business days
- International Delivery: 5–15 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier disruptions, adverse weather, customs processing, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.
Any applicable free-shipping offers will be clearly displayed on our website and may be subject to minimum order values or other conditions.
International Orders
International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their country.
These charges are not included in the product or shipping price unless explicitly stated at checkout. We are not responsible for delays caused by customs.
Tracking Your Order
Where tracking is available, your tracking number will be sent to you by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your purchase.
If you provide an incorrect or incomplete address and your order has already been dispatched, we may be unable to change the delivery address. Any additional shipping costs resulting from an incorrect address may be the customer's responsibility.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the delivery provider.
We recommend contacting us as soon as reasonably possible if you believe your parcel has been lost or delivered incorrectly.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and items. We will assess the issue and work with you to find an appropriate resolution.
Questions
If you have any questions about our shipping policy or your order, please contact our customer support team through the contact information provided on our website.
Company name: WOTTON PROPERTIES TWO LIMITED
Address: 250a Kings Road, London, London, England, SW3 5UE
Company number: 09591703
Store Email: admin@katriellhe.com